Contact Us
At Ottomanelli Brothers, your complete and total satisfaction is paramount to us.
Please contact us:
Phone: 1.888.OTTOBRO
Email: info@nycOTTO.com (Email responses may take up to 48 hours. If you have a time-sensitive need, please contact us by phone at 1.888.OTTOBRO).
Butcher Shoppe: 212-772-7900
In Person: When in New York City, visit us at 1549 York Avenue (corner of 82nd Street).
Our store hours are:
Monday – Friday: 6:30am to 6:30pm
Saturday: 6:30am to 6:00pm
Sunday: Closed
Ottomanelli’s Guarantee
Your complete and total satisfaction is our first priority. Any purchase from Ottomanelli Brothers comes with a 100% unconditional guarantee.
Problems
If you have any problem with your order please contact our Customer Service Department:
If you have any problem with your order please contact our Customer Service Department:
Return Policy
Returns are not accepted without specific instructions from our Customer Service Department.
Returns are not accepted without specific instructions from our Customer Service Department.
Shipping Policies
When ordering food items, Ottomanelli products are delivered individually vacuum sealed, fresh frozen and packed with ice gel packs in a Styrofoam cooler box.
We custom prepare each order and ship via FedEx.
Satisfaction is always guaranteed as part of our commitment to superior customer service.