Contacting Us
At Ottomanelli Brothers, your complete and total satisfaction is important to us. You may contact us in any of the following ways:
By phone:1.888.OTTOBRO
By mail:Ottomanelli Brothers 1549 York Avenue New York, NY 10028
By email:Please submit email at info@nycotto.comEmail responses may take up to 48 hours. If you have a time-sensitive need, please contact us via phone (1.888.OTTOBRO).
In person:When in New York City, visit us at Ottomanelli Brothers, 1549 York Avenue (corner of 82nd Street). Our store hours are:
Monday to Friday6:30am to 6:30pm
Saturday6:30am to 6:00pm
SundayCloes
Ottomanelli’s Guarantee
Your complete and total satisfaction is our first priority. Any purchase from Ottomanelli Brothers comes with a 100% unconditional guarantee.
Problems
If you have any problem with your order (product condition, defective packaging, non-delivery, etc.), contact our Customer Service Department within 72 hours of the scheduled delivery. Check your order confirmation for scheduled delivery date. Contact Customer Service by calling 1.888.OTTOBRO, or by sending an e-mail to info@nycotto.com
If you have any problem with your order (product condition, defective packaging, non-delivery, etc.), contact our Customer Service Department within 72 hours of the scheduled delivery. Check your order confirmation for scheduled delivery date. Contact Customer Service by calling 1.888.OTTOBRO, or by sending an e-mail to info@nycotto.com
Return Policy
Do not return any order without specific instructions from our Customer Service Department. Please contact by phone or e-mail.
Do not return any order without specific instructions from our Customer Service Department. Please contact by phone or e-mail.
Shipping Policies
When ordering beef, lamb, veal, pork, and poultry Ottomanelli’s are always delivered to you fresh. Orders are individually vacuum-sealed and surrounded by gel packs in a Styrofoam cooler.
We custom prepare each meat order and ship it to you via either Federal Express or UPS Overnight Service .
Delivery and satisfaction are always guaranteed part of our commitment to superior customer service.